Core competencies
AI Products: Conversational AI |LLM| Multi-agent chatbots | Intent routing | Customer-service deflection | RAG requirements | AI guardrails and evaluation | Human-in-the-loop workflows Product Delivery: Product strategy and discovery | Mobile and web roadmaps | Backlog prioritization | Agile and Scrum | Sprint planning | PRDs and BRDs | User stories and acceptance criteria | Workflow Automation | API integrations | KPI and OKR development | A/B testing and experimentation | Cross-functional leadership Domain Experience: Consumer marketplaces | eCommerce | Healthcare SaaS | EMR/EHR | Medical claims clearinghouse and connectivity | Healthcare billing analytics | Revenue cycle management | Compliance in highly regulated workflows | Enterprise Platforms Tools: Azure DevOps | Jira | GitHub | Salesforce CRM | Salesforce Marketing Cloud | Figma | Miro | Smartsheet | Encompass | Claude / Claude Code | ChatGPT / Codex | Microsoft Copilot | Gemini | Replit | Elvex