CAREER & PRODUCT LEADERSHIP
Experience.
Focused on impact.
A hiring-manager view of the roles, scope, and leadership themes behind my career. Download the résumé for the complete chronology and detailed achievements.
XOME · MR. COOPER / ROCKET COMPANIES · 2023–2026
Senior Technical Product Manager, AI
Owned roadmaps and backlogs across mobile, web, APIs, third-party integrations, and conversational AI.
- Led the consolidation of four consumer applications into two modern iOS and Android apps.
- Improved onboarding conversion from 24% to 31.4% after simplifying the journey.
- Defined RAG, AI guardrail, evaluation, disclosure, and human-review requirements with engineering, data science, legal, and compliance.
CONSULT & CODE · 2026–PRESENT
Freelance Digital Product Consultant
Translate small-business needs into responsive websites, customer journeys, and authenticated owner systems.
- Build workflows for CRM, client records, scheduling, estimates, invoices, content, and reporting.
- Use AI-assisted development and GitHub to plan, iterate, test, and prepare deployments.
COMFORT EXPRESS + H.M.S. · 2015–2022
Lead Product Owner / Product Owner
Led digital transformation across transportation operations and ecommerce.
- Owned discovery, requirements, backlogs, sprint planning, KPIs, and delivery.
- Defined dispatch, CRM, GPS, payment, shipping, inventory, and experimentation requirements.
TRIZETTO + AUTOMED · 2010–2014
Healthcare SaaS Leadership
Combined enterprise relationship leadership with hands-on EMR/EHR implementation delivery.
- Managed workflow analysis, configuration, migrations, demonstrations, negotiations, and implementations.
- Connected clinical, operational, provider, payer, and technical stakeholders.
ICG + PC CONTRACTING · 2021–2023
Operations & Program Leadership
Led teams, pipelines, budgets, procurement, schedules, vendors, and stakeholder communication in execution-heavy environments.
- Improved monthly mortgage loan throughput by 30% through workflow improvements and operational oversight.
COMPLETE CAREER DETAILS
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